If this is an emergency, please contact us immediately at:
206-794-2097
Before completing the Service Request form, please read the troubleshooting guide below.
Completing these steps can help with an immediate resolution to your maintenance need! Residents may be charged for a service call if it is determined that the tenant failed to perform routine maintenance as outlined below:
Smoke Detector won’t work when tested: Test with approved smoke detector smoke spray, replace battery.
No power to outlets or switches: Check and reset breaker panel or replace blown fuses. Check and reset all GFI outlets (located in a kitchen or bathrooms, utility rooms, and garages). Check if a plug works off a wall switch.
Garbage disposal doesn’t work: When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an allen wrench. Put the wrench in the center shaft and twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test. Repeat until the object is removed.
No hot water: Check thermostat on tank for proper temperature setting. Check that thermostat is not set to “vacation”. Check and reset breaker in power panel. Check and reset button next to thermostat.
Hot water is too hot: Check thermostat on tank and turn down.
Plumbing or fixtures leak: Turn off water fixture, turn off water at supply line and notify Landlord immediately
Toilet is plugged: Plunge and test.
No heat: Check thermostat. Check that furnace covers are in properly.
No Air Conditioning(where feature is available): Check all circuit breakers. Clean and replace filter and test. Ensure utility payments are current. Was a disconnect notice received?
Dishwasher won’t drain: Clean food out of bottom of dishwasher.
Dishwasher grinds or no water is coming in: Turn off, if no water on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, call us and discontinue use.
Refrigerator too warm or too cold: Ensure thermostat in refrigerator is set correctly.
Water drips from freezer to refrigerator compartment: Remove all food and store in a cooler. Turn off refrigerator and allow to defrost. Turn refrigerator back on and replace food.
No Electricity: Check all breakers, flip them hard to the OFF position and then hard to the ON position, Check all GFI in bathrooms, kitchens, laundry room, and garage. Replace any blown fuses. Call the local Utility/Power Company, if necessary. Look outside to see if the surrounding neighbors have power.
By Requesting this work to be completed, the Tenant acknowledges that if the repair is found to be due to misuse or the repair is deemed to be a Tenant responsibility, the Tenant may be responsible for the cost of the repair.